Loopwell

Effective November 1, 2026

Privacy policy

Loopwell is an iPhone app for finding short-lived groups ("Loops") within 1 km of where you are, and chatting with the people there. This policy explains what Loopwell collects, why, and how long it keeps it.

What we collect

Data	Why	How long it's kept
Email and password	To create and sign in to your account. Passwords are stored hashed by our database provider and are never visible to us.	Until you delete your account
Display name	Shown next to your Loops and messages.	Until you delete your account
Your location	Used while you're using the app to find Loops within 1 km. It's sent with each nearby search and is not saved as a history of where you've been.	Not stored, except as below
Loop locations	When you create a Loop, it's saved at the spot where you made it so people nearby can find it.	Loops are deleted 1 hour after they're created
Messages	Shown in a Loop's chat.	Deleted 15 minutes after they're sent
Reports and blocks	To keep people safe and review content that breaks the guidelines. A report includes a copy of what was reported.	Kept until reviewed; blocks until you delete your account

Who can see what

Loops and their chats are visible to signed-in Loopwell users who are within 1 km of them.
Other people never see your location. Your position on the map is shown only to you.
If you block someone, you won't see their content and they won't see yours.

Services we use

Supabase hosts Loopwell's database and accounts.
Apple distributes the app and provides maps and place search on your device.

Loopwell has no ads, doesn't sell your data, and doesn't track you across other apps or websites.

Deleting your data

Open the Account tab and tap Delete Account. This permanently deletes your account, display name, Loops, messages, reports you made and blocks. It can't be undone.

Age requirement

Loopwell is only for people 18 and older. When you sign up, you enter your birthday to confirm your age; the birthday stays on your phone and only the fact that you're 18 or older is saved. Accounts under 18 can't use Loopwell. If you believe someone under 18 has an account, email loopwell.support@gmail.com and we'll delete it.

Changes

If this policy changes, we'll update this page and the effective date above. Questions about privacy: loopwell.support@gmail.com.

Community guidelines

Everyone agrees to these rules before using Loopwell. There's no tolerance for objectionable content or abusive users.

You must be 18 or older.
No harassment, bullying, threats or hate speech.
No sexual content, violence or illegal activity.
No spam, scams or impersonating someone else.
Don't share anyone's personal information without permission.

To report something, long-press a message, or use the ••• menu on a Loop, and choose Report. You can also Block the person. Reports are reviewed within 24 hours; content or accounts that break these rules are removed. Anything reported by three or more people is hidden automatically until it's reviewed.

Support

Questions, a problem with the app, or something to report that you can't report in the app? Email us and we'll reply within two business days.

loopwell.support@gmail.com

Common questions

Why don't I see any Loops? Loops only appear within 1 km of you and last 1 hour. Make sure Location is allowed in Settings → Loopwell → Location, then pull down to refresh.
Where did my messages go? Messages disappear 15 minutes after they're sent.
How do I delete my account? Account tab → Delete Account.